SkinPhD Terms & Conditions

SKINPHD (PTY) LTD. – STANDARD COMPETITION TERMS AND CONDITIONS

SkinPhD (Pty) Ltd. runs regular digital and/or social media competitions and giveaways (“the Competition”) where one or more participants stand a chance to win a prize.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration
- The Competition opens and closes (the “End Date”) as per the date specified on the competition post.
- The duration of the Competition may be extended or curtailed at the discretion of SkinPhD (Pty) Ltd.
Prizes
- Each Competition has specific prizes as stated in the respective competition post.
- Prizes are not transferable, exchangeable for cash, or refundable.
- Should the specified prize become unavailable for reasons beyond SkinPhD (Pty) Ltd.’s control, the company reserves the right to substitute it with an alternative prize of equal or greater value.
Eligibility
- Only entries received during the Competition period will qualify as potential winners.
- The Competition is open to natural persons aged 18 years or older who are residents of South Africa.
- Employees, directors, and agents of SkinPhD (Pty) Ltd., their immediate families, life partners, business partners, associates, and any person directly involved with the sponsoring, production, or marketing of this Competition are not eligible to participate.
- No person may enter the Competition on behalf of a third party. All entries must be made personally by the participant.
Valid Entry
- To stand a chance of winning, qualifying entrants must follow the entry instructions as stated in the competition post.
- Participants may enter as many times as they like, unless otherwise stated on the competition post.
- There are no additional charges for entering the Competition, apart from standard data costs as per the participant’s service provider and plan.
- SkinPhD (Pty) Ltd. shall not be liable for any costs incurred by participants in entering or claiming the prize.
- SkinPhD (Pty) Ltd. is not responsible for technical failures, including network, hardware, or software issues that may prevent entries from being successfully submitted.
- Responsibility cannot be accepted for entries that are lost, corrupted, or delayed for any reason. Data transfer speeds are not guaranteed and depend on network availability.
Prize Draw and Winner Selection
- The winner will be randomly selected after the End Date from all eligible entries that meet the competition requirements.
- The verified winner will be notified within one (1) week after the competition closes, unless stated otherwise.
Winner Validation
- All information provided or related to this Competition shall be managed, captured, and verified by SkinPhD (Pty) Ltd.
- SkinPhD (Pty) Ltd. will make reasonable efforts to contact the winner(s).
- SkinPhD (Pty) Ltd. shall attempt to contact the winner(s) for a period of five (5) working days after their name(s) have been drawn. Contact will occur during normal working hours (08:00 – 17:00).
- If the winner cannot be reached within this period, their right to the prize will be forfeited, and SkinPhD (Pty) Ltd. reserves the right to award the prize to another eligible participant.
- The claim for the prize is subject to security and validation checks. Winners must identify themselves and comply with validation procedures determined by SkinPhD (Pty) Ltd.
- Failure to do so will result in forfeiture of the prize, which may then be awarded to the next qualifying entrant.
Prize Presentation
- The prize will be couriered to the winner’s address, provided it is within South Africa.
- If the prize requires booking (e.g., a treatment or event), it must be redeemed within three (3) months after the competition closes, unless otherwise stated.
- All risks and ownership of the prize pass to the winner upon delivery. SkinPhD (Pty) Ltd.’s obligations regarding the Competition and prize end upon delivery.
Publicity
- By accepting the prize, winners agree to participate in reasonable publicity relating to the Competition, including but not limited to the use of their name, photograph, and/or social media handle in promotional materials, without additional compensation.
- Winners may opt out of such publicity in writing at the time of accepting the prize.
Personal Information (POPIA Compliance)
- By entering the Competition, participants consent to the collection, processing, and storage of their personal information by SkinPhD (Pty) Ltd. for the purposes of administering the Competition and fulfilling the prize.
- Personal information will not be shared with third parties, except where necessary to deliver the prize or comply with legal obligations.
- All personal data will be handled in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
Disqualification
- SkinPhD (Pty) Ltd. reserves the right to disqualify any entrant suspected of fraud, cheating, or acting in a manner contrary to the spirit of fair competition or these Terms and Conditions.
- Automated or bulk entries, or entries made via third-party services, will not be accepted.
General
- SkinPhD (Pty) Ltd. reserves the right to amend, modify, suspend, or cancel the Competition or any of its terms without prior notice.
- In the event of any dispute, the decision of SkinPhD (Pty) Ltd. shall be final and binding, and no correspondence will be entered into.
- By participating, entrants agree that SkinPhD (Pty) Ltd., its directors, employees, agents, and affiliates will not be liable for any loss, damage, injury, or expense arising from participation or from acceptance and/or use of the prize.
- The Competition is in no way sponsored, endorsed, or administered by, or associated with, Meta (Facebook/Instagram), TikTok, or any other social media platform. Participants release these platforms from all liability arising from the Competition.
Jurisdiction
- The Competition and these Terms and Conditions are governed by the laws of the Republic of South Africa.
- Any disputes arising from or related to the Competition shall be subject to the exclusive jurisdiction of the South African courts.

SkinPhD (Pty) Ltd. Winter Special Voucher Book Hamper Competition

These amended terms apply specifically to the Winter Special Voucher Book Hamper Competition and should be read together with the SkinPhD (Pty) Ltd. Standard Competition Terms and Conditions.
Where any clause in this document differs from the standard terms, the conditions below will take precedence for this Competition only.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

The Competition opens on 1 May 2026 at 00:01 and closes on 31 July 2026 at 23:59.
Entries received outside this period will not be considered.
SkinPhD (Pty) Ltd. reserves the right to amend the duration of the Competition at its discretion, should it be deemed necessary.

Prize

One (1) lucky winner will receive a Product Hamper Valued at R25 000.
The prize is not exchangeable for cash and is non-transferable.
Should the specified prize become unavailable for any reason beyond the control of SkinPhD (Pty) Ltd., a suitable replacement prize of equal value may be offered.

Eligibility

This Competition is open only to South African residents aged 18 years and older.
Employees, directors, and agents of SkinPhD (Pty) Ltd., their immediate families, life partners, business partners, associates, and any person directly involved with the sponsoring, production, management, or marketing of this Competition are not eligible to participate.
No entries on behalf of a third party will be accepted.

Valid Entry

To qualify for entry, participants must purchase and complete any 9 of the below qualifying SkinPhD treatments or services, found in the SkinPhD Winter Specials Voucher Book, during the campaign period:
- Focused Needling Facial (Face & Neck)
- HydraDerm Balance Regain Facial (Get a Free Back, Neck & Shoulder Massage)
- Glow & Go Facial
- Signature Dermaplaning Facial
- 3 Waxing Areas (Get Cheapest Area Free)
- 3 Laser Areas (Get Cheapest Area Free)
- Lash & Brow Tint (Get a Free Brow Shape/Wax)
- 60-minute Swedish Full Body Massage
- 30-minute Swedish Back, Neck & Shoulder Massage
- Pedicure with Gel Polish (Excludes Nail Art)
- Deluxe Pedicure with Gel Polish (Excludes Nail Art)
- Acrylic or Gel Overlay
- Acrylic or Gel Overlay, Plus Gel Toes
- Girls Cut & Blow Wave (Ages 7-12 years)
- MK Smoothing Treatment (Up to 50ml Treatment) (Get a Free MK Conditioner)
- Gents Cut
- 4-Week Root Touch-Up (1-2cm) with either a Blow Wave or a Cut & Blow Wave
- Full Colour Tint, Cut & Blow Wave with a Mask Treatment
- Highlights, Toner, Cut & Blow Wave with a Mask Treatment
- Box Braids (Get a Free Scalp Care Lotion) – EXCLUSIVE TO SKINPHD WATERFALL CORNER
- Corn Row Braids (Get a Free Wash) – EXCLUSIVE TO SKINPHD WATERFALL CORNER
Treatment and service prices may vary by SkinPhD salon and are subject to location. For applicable pricing, please refer to the Voucher Book issued by your selected salon.
A valid entry requires that all qualifying treatments or services are completed and paid in full within the Competition Period.
Once you have completed your 9^th treatment or service, write your Name, Surname and Cell Number on the back of your Voucher Book cover page (which will serve as your entry form) and place it in the in-store entry box at any SkinPhD salon.
Entries may not include qualifying treatments completed by friends or family members. All treatments must be completed by the same individual during the Competition Period.
There are no additional fees to participate beyond the cost of the qualifying SkinPhD treatments or services.
Proof of purchase may be required to validate entries.
Entries that do not meet the qualifying requirements, or that are incomplete, inaccurate, or illegible, will be disqualified.

Prize Draw and Winner Notification

The winner will be randomly selected during August 2026 from all valid entries that meet the competition requirements.
The verified winner will be notified via their contact details provided at the time of entry.
If the winner cannot be reached within five (5) working days of notification, the prize may be forfeited and another eligible winner drawn.

Prize Presentation and Publicity

The prize is to be collected in person from SkinPhD Head Office in Irene, Pretoria, on a date agreed upon with the winner. Should the winner be based outside of Gauteng, alternative arrangements can be made.
The prize must be claimed by 15 September 2026. Failure to do so may result in forfeiture of the prize.
By entering this Competition, the winner agrees to participate in a winner-announcement, which will be documented and shared on the digital and social media platforms of SkinPhD.
No further compensation will be offered for participation in publicity activities.
All risks and ownership of the prize pass to the winner upon collection. Thereafter, all obligations of SkinPhD (Pty) Ltd. in relation to the prize and Competition are considered fulfilled.

General

The general SkinPhD Standard Competition Terms and Conditions apply unless specifically amended herein.
SkinPhD (Pty) Ltd. reserve the right to amend, suspend, or cancel the Competition without prior notice should unforeseen circumstances arise.
The decision of SkinPhD (Pty) Ltd. regarding any aspect of the Competition is final and binding, and no correspondence will be entered into.
The Competition and these Terms and Conditions are governed by the laws of the Republic of South Africa.

SkinPhD Loyalty Application User Agreement and Terms & Conditions

This User Agreement and Loyalty Program Terms & Conditions (hereinafter – the “Agreement”) regulate the relationship between the User, the Contractor, and the Client regarding the use of the “SkinPhD” mobile application and participation in the SkinPhD Loyalty Rewards Program.

Terms and Definitions

“Agreement”– This User Agreement and Loyalty Program Terms & Conditions.
“Application”– The mobile application under the trademark “SkinPhD”, developed by the Contractor for Apple iOS and Android mobile operating systems. The Application is published in mobile application stores on behalf of the Contractor.
“User”– A natural person who has installed the Application on their mobile device and uses it in accordance with the Agreement.
“Contractor”– RoyalEngine South Africa, a company registered in South Africa, registration number PTY 2014/089760/08.
“Client”– A company that provides services and/or sells goods to the User; performs marketing communications with the User using the Application; changes the informational content of the Application.
“Loyalty Program”– The SkinPhD Loyalty Rewards Program, which allows Users to earn and redeem points for purchases and services at SkinPhD and SkinPhD Man salons.

General Provisions and Acceptance of the Agreement

This Agreement is a public offer, and the Application may only be used under the terms of this Agreement.
Use of the Application and/or participation in the Loyalty Program constitutes acceptance of the public offer and confirmation of the User’s consent to the terms of the Agreement.
The Agreement comes into force for the User from the moment the Application is installed and is valid indefinitely.
This version of the Agreement is an open document; it is published on the Internet and is available to any User at `https://skin.relpdev.uk/SkinPhD-Terms-Conditions`.
The Contractor has the right to make changes and/or additions to the Agreement. In the event of changes to the Agreement, the Contractor publishes a new current version of the Agreement, and the date of publication is the effective date of the new version of the Agreement. Previous versions of the Agreement are stored in the Contractor’s documentation archive.
Continued use of the Application and/or participation in the Loyalty Program after changes and/or additions have been made to the Agreement constitutes the User’s approval of such changes and/or additions.
In case of disagreement with the terms of the Agreement, the Application must not be used, and participation in the Loyalty Program ceases.

Rights and Obligations of the User

When registering in the Application, the User is obliged to provide accurate information about themselves, necessary for:
- Correct provision of marketing services by the Client;
- Answering User inquiries sent to the Application’s support service;
- Confirming ownership of the account in the Application to the User in case of account loss.
- By using the Application and the Loyalty Program, the User gives conscious and voluntary consent to participate in promotional, marketing, and other activities aimed at promoting the services of the Client, Contractor’s partners, and other third parties.
- The User is obliged to use the Application only for personal use.
- The User has no right to disseminate false information about the Application, the Contractor, or the Client.
- The User has no right to use third-party software and other technical means that may affect the use of the Application.
The User has no right to decompile the Application independently or with the help of third parties, as well as to distribute, make publicly available, and provide other access to the Application, or to reverse engineer the Application or its elements.
The User is obliged to take appropriate measures to ensure the security of their mobile device and bears personal responsibility for the security of personal information specified in the Application in case of third-party access to their mobile device.
Unless the User proves otherwise, any actions performed using a mobile device are deemed to have been performed by the respective User.
The User guarantees that they will not commit any actions aimed at causing harm to the Contractor, the Client, mobile operators, legal owners, or other persons.
In case of violation by the User of the obligations specified in this Agreement, the User is obliged to compensate the Contractor and/or the Client for damages caused by such actions, namely — direct and indirect losses incurred by the Contractor and/or the Client.

Rights and Obligations of the Contractor

The Contractor has the right to delegate rights and obligations under the Agreement to the Client for the purpose of fulfilling the Agreement, without any additional consent from the User.
The Contractor, on its own behalf or on behalf of the Client, has the right to send the User information about the operation of the Application, informational, advertising, or other messages to the email address, phone number provided by the User, and to display relevant information in the Application.
The Contractor has the right to control and make adjustments to the content of the Application. The Contractor has the right to reduce the bonus balance of a User who has violated the Agreement.
The Contractor has the right to limit or block the User’s access to the Application at any time without notifying the User.
The Contractor has the right to terminate the Agreement at any time unilaterally and to block any use of the Application.
The Contractor has the right to limit or block the User’s access to applications developed for other Clients.

SkinPhD Loyalty Rewards Program Terms & Conditions

Participation:

The Loyalty Program allows Users to earn points for every R 3,500 spent on products and treatments at SkinPhD and SkinPhD Man salons in South Africa.
Membership is free and available to SkinPhD and SkinPhD Man clients aged 16 years and older.
Only one membership per person is allowed.
Membership is linked to the User’s mobile phone number and email address.
To redeem rewards, the User must register in the Application and specify their “home store”.
The home store can be changed once a year.

Earning Points:

Earned points are accrued for products purchased, treatments, gift cards, excluding gift card redemptions, rewards, or birthday vouchers.
Each point earned is valued at R 1.
Point Earning Categories:
- Bronze – 25 points for every R 5,000 spent.
- Silver – 50 points for every R 5,000 spent.
- Gold – 75 points for every R 5,000 spent.
- Green – 100 points for every R 5,000 spent.
These points are released once the threshold is met and completed.
Points contribute to annual spend and your tier will adjust according to qualifying points.

Point Value:

Points redeemed at the User’s home store are valued at 100% of their face value.
Points redeemed at any other SkinPhD or SkinPhD Man salon are valued at 50% of their face value.

Loyalty Tiers:

The SkinPhD Loyalty Rewards Program is divided into four tiers:
- Bronze – if you spend up to R 10,000 annually.
- Silver – if you spend from R 10,001 to R 20,000 annually.
- Gold – if you spend from R 20,001 to R 45,000 annually.
- Green – if you spend over R 45,000

Point Expiration:

Loyalty points and tier expire after one year.
Loyalty points are valid until November 1th annually, after which they expire.

Point Redemption:

Rewards can be redeemed from Monday to Thursday, excluding public holidays and peak periods, at the discretion of management.
Rewards can be redeemed for loyalty treatments.
Rewards are not redeemable for cash, gift cards, or retail products, and will not be changed if partially redeemed.

Changes to the Loyalty Program:

SkinPhD and SkinPhD Man reserve the right to change and supplement the terms of the Loyalty Program at any time. The current version of the Loyalty Program Terms & Conditions is always available on the website or in the Application.

Limitation of Liability

The Application is provided to the User “as is”. The Contractor provides no guarantees, including, but not limited to, regarding the operability of the Application, its functionality, informational content, availability, reliability, and compliance with the User’s requirements and expectations.
The Contractor is under no circumstances responsible for the operability of the User’s device.
The Contractor is not responsible for the loss of User information, but will make every effort to save and enable the recovery of User information, including the bonus balance.
The Contractor is not responsible for possible damages or losses caused by the use of the Application.
The Contractor is not responsible for negative consequences and damages that arose as a result of events and circumstances beyond its competence, as well as for the actions (inaction) of third parties, including the actions or inactions of the Client.

Links to Third-Party Websites

The Application may contain links or provide access to other websites on the Internet (third-party websites), and the information on these websites is the result of the intellectual activity of third parties, and this information is protected in accordance with the laws of Great Britain. The specified websites and the information posted on them are not checked by the Contractor for compliance with the requirements of the laws of Great Britain.
The Contractor is not responsible for any information on third-party websites to which the User has gained access through the Application, including any opinions or statements on third-party websites.
The User hereby confirms that from the moment of following a link contained in the Application by the User to any third-party website, the relationship between the Contractor and the User ceases, the Agreement no longer applies to the User, and the Contractor is not responsible for the User’s use of the content, for the legality of such use, and for the quality of the content of third-party websites.
The owners of the application stores — Apple Inc., Google Inc., and Microsoft Corporation — do not participate in activities within the Application and are under no circumstances responsible for the content of the Application.

Privacy Policy and Data Protection

By accepting the terms of the Agreement, the User confirms consent to the processing by the Contractor of the User’s personal data (and by third parties for the performance of the Contractor’s obligations), provided during registration, including, but not limited to, for responding to User requests to the Application’s support service, as well as for resolving possible claims. The User also confirms consent to the transfer of the above-mentioned personal data to the Client and its processing by the Client for the purpose of fulfilling the Agreement and for the purpose of implementing the Application, for the purpose of fulfilling the Contractor’s obligations to the User, the Client, and the clients of other applications, as well as for resolving claims related to the fulfillment of the Agreement.
The Contractor does not verify the accuracy of the information provided by the User during registration in the Application, however, the Contractor, in fulfilling its obligations to the User or the Client, has the right to verify the information provided by the User.
The Contractor has the right to collect, store, and process technical information about the User’s system, which includes:
- Information about the User’s mobile device model (manufacturer, model, operating system version, device identifier, and other technical parameters and identifiers, including IMEI);
- Statistical information about the launch of the application and its activity;
- List of accounts on the User’s device;
- Information about the location of the User’s device;
- Other characteristics necessary to improve the functionality and performance of the Application.
The Contractor has the right to provide the obtained information to the Client and to use such information for marketing, advertising, and other purposes.
The Contractor is not responsible for third parties obtaining the User’s personal data by gaining access to the User’s device. The User ensures the security of information on their device.
The Contractor is not responsible for the Client’s use of the User’s personal data provided during registration, in case the User has deleted the Application.

Communication & Privacy (additional from the loyalty program):

Loyalty Program members will receive regular communications regarding their membership, points balance, rewards, and other communications related to the Program. These communications are mandatory for participation in the Program.
SkinPhD states that it does not share marketing materials with third parties.
Members have the right to opt-out of all electronic and SMS communications related to marketing communications that do not directly pertain to the functioning of the Loyalty Program.
Personal information will not be shared with third parties, except as necessary for the operational activities of the Program.

Final Provisions and Dispute Resolution

In case of any disputes or disagreements related to the performance of the Agreement, the User and the Contractor will make maximum efforts to resolve them through negotiations via email. Inquiries, suggestions, and claims from individuals and legal entities to the Contractor related to the content and functioning of the Application, violations of the rights and interests of third parties, violations of the law, as well as inquiries from persons authorized by law, should be sent to `info@skinphd.co.za`.
Applicable Law:This Agreement is concluded in accordance with the laws of South Africa. Issues not included in the Agreement are resolved in accordance with the laws of South Africa. All disputes are resolved in accordance with the laws of South Africa.
If any provision of the Agreement is found to be invalid, this does not affect the validity or enforceability of the other provisions of the Agreement.